Refund & Cancellation Policy

Except where required by applicable law or expressly stated in this policy, all confirmed purchases and preorders are final.

We do not accept cancellations, returns, exchanges or refunds for change of mind, personal preference, accidental purchases or an incorrect selection made during checkout.

Customers are responsible for reviewing product details, quantities, delivery addresses and order totals before confirming payment.

A preorder reserves an item from an upcoming collection or production batch.

Once a preorder has been confirmed, voluntary cancellation is not accepted, except where mandatory consumer protection laws provide otherwise.

Estimated dispatch and delivery dates are communicated separately. If we cannot fulfil an order within an applicable legally required timeframe, customers will receive the cancellation or refund rights required by law.

If your Dhaaga Mishri product, glass jar, presentation box or included accessories arrive broken, damaged, defective or materially different from your confirmed order, please contact us promptly.

For the fastest review, report visible damage within 48 hours of delivery. This is our preferred reporting window and does not remove any longer statutory rights.

To help us establish the condition of the parcel at delivery and investigate possible transit damage, customers are strongly requested to record one complete, continuous and unedited unboxing video.

The recording should:

1. 01Begin before the outer shipping parcel is opened.
2. 02Clearly show the shipping label, parcel and visible external condition, while keeping personal information out of any publicly shared recording.
3. 03Capture the opening of the outer parcel and all protective packaging.
4. 04Show the presentation box, glass containers, crystals and included accessories.
5. 05Continue without cuts, pauses or edits until all items have been inspected.
6. 06Clearly document any breakage, leakage, missing items or other damage.

Customers should retain the original shipping carton, protective materials and damaged components until the claim has been reviewed.

A continuous unboxing video is our preferred evidence standard. Claims without such a recording may require additional verification, including photographs, carrier records and other relevant evidence. We will not refuse a remedy solely because a video is unavailable where doing so would conflict with applicable consumer law.

Send an email to care@dhaagamishri.com with:

• Your order number and purchasing email address.
• The date the parcel was delivered.
• A description of the damage or discrepancy.
• The complete unboxing video, where available.
• Clear photographs of the affected items and packaging.

We may request additional reasonable information to verify the claim.

Every claim is reviewed individually against the available evidence, order records and applicable consumer rights.

We may decline discretionary claims where evidence reasonably establishes that damage occurred after delivery through misuse, accidental handling, improper storage or unauthorized alteration.

A claim may also be declined where the reported issue is not substantiated after a reasonable investigation, subject always to applicable law.

Natural differences in crystal size, shape and appearance are expected characteristics of Dhaaga Mishri and do not, by themselves, constitute defects.

Where a claim is accepted, we may offer an appropriate replacement, replacement component, partial refund or full refund, depending on the circumstances and applicable law.

Where a customer is legally entitled to a particular remedy, that right will be respected.

Approved refunds will ordinarily be issued to the original payment method. Processing times may vary depending on the payment provider.

For hygiene, food safety and product integrity, we generally cannot accept voluntary returns of opened, consumed or tampered-with food products.

This restriction does not affect mandatory rights relating to faulty, damaged, unsafe or incorrectly supplied goods.

Do not consume any product if its glass container is broken, its food packaging is compromised or contamination is suspected.

If tracking indicates delivery but your parcel has not been received, contact us promptly so that we can investigate with the shipping provider.

We may request delivery information and reasonable cooperation with the carrier's investigation.

Responsibility for loss in transit and any applicable refund or replacement rights will be determined under the governing consumer laws.

Please do not return any product without contacting our support team and receiving return instructions.

Unrequested returns may be refused where legally permitted.

Nothing in this policy excludes, restricts or limits consumer rights or remedies that cannot lawfully be waived, including applicable rights concerning defective goods, non-delivery, cancellation or withdrawal.

Dhaaga Mishri - Customer Care

Email: care@dhaagamishri.com

Phone: +1 943-255-0674