Privacy Policy

Depending on your interaction with our services, we may collect:

Identity and Contact Information

Your name, email address, telephone number, billing address, shipping address and other information you voluntarily provide.

Order and Transaction Information

Products purchased, order amounts, transaction references, payment status, delivery instructions, purchase history and customer service records.

Payment Information

Payments may be processed by third-party payment providers. We may receive payment confirmation, transaction identifiers and limited payment-method details needed to administer orders.

Technical and Usage Information

IP address, browser type, device information, operating system, website interactions, referring pages and cookie identifiers, where collected.

Communications

Emails, enquiries, feedback, customer service messages and supporting documents voluntarily submitted in connection with an order or claim.

We process personal information for legitimate business purposes, including:

• Processing purchases and preorders.
• Confirming payments and fulfilling orders.
• Arranging international shipping and customs documentation.
• Providing customer support.
• Investigating damaged deliveries and transaction disputes.
• Preventing fraud and protecting website security.
• Maintaining business and accounting records.
• Complying with applicable legal obligations.
• Improving our website and customer experience.
• Sending promotional communications where permitted and subject to applicable consent requirements.

Where applicable privacy law requires a legal basis, we rely on an appropriate ground for each processing activity.

These may include performance of a contract, compliance with legal obligations, legitimate interests that are not overridden by individual rights, or consent where required.

Consent may be withdrawn where the law provides that right, without affecting processing already lawfully carried out.

We may share necessary personal information with service providers performing functions on our behalf, including:

• Payment processing.
• Website hosting and e-commerce infrastructure.
• Order management and customer support.
• Warehousing, logistics and delivery.
• Customs and import processing.
• Fraud detection and security.
• Analytics and marketing, where lawfully enabled.
• Professional advisers and regulatory authorities where required.

Service providers are expected to protect personal information and use it only for authorized purposes, subject to their contractual and legal obligations.

Because we serve customers internationally, personal information may be processed in countries outside the customer's country of residence.

Where required, we will implement appropriate safeguards for international transfers, which may include approved contractual arrangements or other lawful transfer mechanisms.

We use reasonable administrative, technical and organizational safeguards appropriate to the information processed.

These may include access restrictions, secure transmission, service-provider assessments and security monitoring.

No internet-based system can guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, legal compliance, accounting, fraud prevention and dispute resolution.

Retention periods depend on the type of information, applicable legal requirements and legitimate operational needs.

When information is no longer required, we will delete, anonymize or securely dispose of it as appropriate.

Where permitted, we may send product updates, collection announcements or promotional messages.

Customers can unsubscribe from promotional emails using the unsubscribe mechanism provided or by contacting us.

Transactional messages concerning orders, delivery, security or legally required notices may still be sent.

Our website may use essential cookies and, where implemented, analytics, functionality or advertising technologies.

Non-essential cookies will be managed in accordance with applicable consent and opt-out requirements.

Further information is provided in our Cookie Policy.

Depending on your location and applicable law, you may have the right to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of eligible information.
• Object to or restrict certain processing.
• Request data portability.
• Withdraw consent where processing relies on consent.
• Opt out of certain marketing or targeted advertising activities.
• Lodge a complaint with an appropriate supervisory authority.

These rights may be subject to lawful exceptions.

To submit a privacy request, email care@dhaagamishri.com with the subject line Privacy Request.

We may request reasonable verification before disclosing or modifying personal information.

Where California privacy law applies to our business and processing activities, eligible residents may have additional rights concerning access, correction, deletion, sensitive information and certain disclosures or sharing of personal information.

Any required California-specific notices, opt-out mechanisms and disclosures will be provided where applicable.

Our website and purchasing services are not directed toward children under the age of 18.

We do not knowingly solicit personal information directly from children for independent purchasing accounts.

If you believe a child has provided personal information improperly, please contact us.

Our website may link to independent third-party services.

We are not responsible for the privacy practices of websites or services that we do not control.

We may update this Privacy Policy as our services, technology or legal obligations change.

The latest version will be published on our website with an updated effective date.

For privacy enquiries and rights requests:

Email: care@dhaagamishri.com

Phone: +1 943-255-0674